Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Connections Training & Therapy, the owner and provider of this Website. Connections Training & Therapy takes the privacy of your information very seriously. This privacy notice tells you what to expect us to do with your personal information. Please read this Privacy Policy carefully.

1.0 Our Core Beliefs Regarding User Privacy and Data Protection

• User privacy and data protection are human rights

• We have a duty of care to the people within our data

• Data is a liability, it should only be collected and processed when absolutely necessary

• We loathe spam as much as you do!

• We will never sell, rent or otherwise distribute or make public your personal information

Please do not submit personal information to us if you do not wish us to collect it.

Your Privacy

We strongly believe in the importance of keeping your personal information private. We will use our best efforts to ensure that the personal information submitted to us by you is kept private and confidential and is used only for the purposes described in this Privacy Policy. By entering and using this website and submitting your personal information you are consenting to us processing your information as explained in this Privacy Policy.

2.0 Relevant Legislation

When processing your data, including working with third party organisations, which we aim to share with you as much as possible, this is to comply with the UK GDPR regulations.

3.0 Personal Information that this Business Collects and Why We Collect It:

3.1 We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• ​Addresses

• ​Date of birth

• ​Website user information (including user journeys and cookie tracking)

• ​Photographs or video recordings

3.2 We collect or use the following information for service updates or marketing purposes:

• ​Names and contact details

• ​Addresses

• ​Marketing preferences

• ​Location data

• ​Website and app user journey information

• Photographs or video recordings

3.3 We collect or use the following information to comply with legal requirements:

• ​Name

• ​Contact information

• ​Brief therapeutic history and records

4. Lawful bases

Our lawful bases for collecting or using personal information for all of the above are:

• ​Consent

• ​Contract

5. Where we get personal information from 

• People directly

6. How long we keep information

• Data Type: Personal identification (name, address, email, phone number) or therapeutic records if contracted to record these.

• Retention Period: for the duration of contract

• Reason: Customer support or insurance/ICO requirements (therapy records)

Please do not submit personal information to us if you do not wish us to collect it.

Please note that the above information may be collected by us via various ways including when you make a purchase on our website, and/or participate in customer surveys, sales promotions, or any other feature of this website. Further, information might be collected by using common online collection methods like web browser cookies.

7. Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored beyond standard times unless you request this or arrange further services. This means you do not sign up to a newsletter without choosing to.

8. Your Data Protection Rights

• Your right of access - you have the right to ask us for copies of your personal data.

• Your right to rectification - you have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - you have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - you have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - you have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - you have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent - when we use consent as our lawful basis you have the right to withdraw your consent.

  You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

  To make a data protection rights request, please contact us using the contact details at number [12].

  If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at number [12]

  If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

  The ICO’s address:           

  Information Commissioner’s Office

  Wycliffe House

  Water Lane

  Wilmslow

  Cheshire

  SK9 5AF

  Helpline number: 0303 123 1113

  Website: https://www.ico.org.uk/make-a-complaint

9.0 About This Website's Server

This website is hosted within a data centre located in Dublin, Ireland. Some of the server’s security features are listed below:

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

To enhance the security of users’ data, it is stored in secure data centres. These data centres are equipped with state-of-the-art security measures, including physical access controls, video surveillance, and biometric authentication. The data centres adhere to stringent security standards and comply with industry regulations, ensuring that our users’ data is protected against physical threats, such as theft or unauthorised access.

They adhere to the Payment Card Industry Data Security Standard (PCI-DSS) regarding payment security. PCI-DSS is a set of comprehensive security standards designed to protect cardholder data during payment transactions.

9.1 Security of Your Personal Information

We take the security of your personal information very seriously and have appropriate technical and organisational measures in place. The site is protected against unauthorised access using the latest security devices and ‘firewalls’.

To protect your personal information Connections Training & Therapy uses industry standard SSL (Secure Sockets Layer) encryption to encrypt and secure your data.

10.0 Our Third Party Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. These include: Halaxy, Systeme.io, Ticket Tailor and MS Teams and are EU-U.S Privacy Shield compliant. Please raise any questions if you have concerns about any third party processing.

11.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

12.0 Data Controller

The data controller of this website is: Verity at Connections Training & Therapy whose contact details are: hello@connectionstrainingtherapy.co.uk

13.0 Changes and Updates to Our Privacy Policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

In order to keep up to date with your precise requirements you may from time to time receive relevant information and reminders from us connected to the services you have requested. This complies with The Privacy and Electronic Communications Regulations of 2003.

14.0 Links to Third Party Websites

This Privacy Policy only addresses the collection, processing, use and disclosure of information by us when you visit or buy products through our website.

Our website may contain links to other parties’ websites which we do not own or operate. So, once you have used these links to leave our website, you should note that we do not have any control over such other websites and therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such websites as they are not governed by the Privacy Policy of Connections Training & Therapy.

15.0 Facebook, Instagram and Other Social Networks

These services provide social buttons and similar features which we may use on our website – such as the “Like” and “Follow Us” buttons.

To do so we embed code that they provide, and we do not control ourselves. To function their buttons generally know if you’re logged in; for example, Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.

Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive, we imagine this is not a concern for most users.

Policy Updated March 2025. Further Update July 2025.